LED

Additional Offerings

Support Offerings

• High Availability Network Support
• Remote Support Services
• On call services

Survey/Assessment Offerings

• Network Survey
• Wireless Survey
• Security Assessment

Network Health Checks

Virtualization Jump Starts

Limited Time Product Offerings

 

 

 

  • TechTeam offers an enhanced level of support for your network. TechTeam’s Network Support is designed to keep your network at the highest level of availability by ensuring that your network is monitored and repaired in a timely and comprehensive manner. From initial problem notification through complete restore, TechTeam takes an active role in ensuring the high availability of your network.
  • Highlights of TNS offering are as follows:
  • • TechTeam Customer Service Center first call - all calls placed to, monitored by and escalated by TechTeam.
       
    • TechTeam complete restore - reload/configure system components with customer supplied back-up as required to ensure complete functionality.
       
    • TechTeam continuous effort - service extends beyond hours of coverage window when necessary.
       
    • TechTeam "no fault" troubleshooting - perform fault isolation and anomaly identification for problems caused by carriers, environment, or other manufacturers equipment (does not include problems caused by customer).
       
    • TechTeam end-to-end problem management - TechTeam will provide maintenance management services and, if requested by customer, will act as the customer's agent in attempting to resolve issues with other vendors/suppliers.
       
    • TechTeam remote diagnosis and remote repair capability - TechTeam leverages remote tools to ensure service is delivered quickly and efficiently.
       
    • Loaner Equipment Availability - TechTeam will supply loaner equipment on a best effort basis in emergency situations for non-core network equipment.